Jackie på Church of the Customer Blog gillar lixom jag Apple (och i Orsa älskar man Apple, läs om Hälsa & Helhets varumärkesintrång), sen har hon en till anledning att gilla Apple som inte jag har – hon kan hyra filmer genom iTunes! I vilket fall fick hon lite problem och började maila med supporten, när allt var klart fick hon ett uppföljningsbrev;
Dear Jackie,
This is Stacy, with a courtesy follow-up. I haven’t heard from you and wanted to make sure that your request was handled to your satisfaction. You’ve truly been a remarkable asset to the iTunes Store Family and as such I don’t want to leave you without any type of resolution, so if you do not respond, I will be closing this request. I hope that you continue to enjoy the iTunes Store and would like to thank you for being such a wonderful member of our family.
Please remember if you require any further assistance I’m only an email away. Have an awesome day!
Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.
Sincerely,
Stacy
Tier 1 iTunes Store Support
Det är ett standardmail – men det är sjukt bra. Kolla in dom här 5 nyckelorden;
• truly
• remarkable
• family
• wonderful
• awesome
De ger en fantastiskt känslomässig struktur på hela brevet. Man känner sig uppiggad och som Jackie skrev i sitt blogginlägg ”They are Pavlovian bells that remind us of our emotional attachment to Apple. Now if her email had contained a thumbnail pict of a smiling Stacy, or a link to her Twitter profile, that would’ve been over the top, further cementing an already strong emotional connection I have with Apple.”
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